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Information Technology > Frequently Asked Questions
Frequently Asked Questions

General | Student | Faculty/Staff

1.I can't log into Athens State Online. It tells me that my web access is denied and that my account has been disabled.
2.I cannot log into Blackboard/Outlook because I don't know what my email address is.
3.I changed my Password/PIN in my Athens State Online account, but I still cannot get into Blackboard.
4.I don't remember my PIN/Password for Athens State Online / Blackboard.
5.Where can I get help setting up or using my @my.athens.edu email account or setting up my cell phone to receive email from it?
6.I don't know my Outlook password.
7.How do I add Blackboard, Tegrity, or Wimba to my browser's list of trusted websites?
8.I am an adjunct instructor or student and have been in my email account, but I don't remember my email password. How can I get back into my email account without calling IT?
9.Does Athens State have a wireless network and how do I access it?
10.Is there a scanner available on campus?
11.Can I unplug the university network cable or any other university property and plug the cable or property into my laptop/computer?
12.Can I use another operating system on my computer other than windows?
13.How do I print in the Athens State University computer labs?
14.How do I clear my cache in Internet Explorer?

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